How it works

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Tell us a little about you

When you sign up we'll ask what condition you or diagnosed with, and how long ago. You can also tell us about the kind of person you'd prefer to meet with, and what kind of help you're looking for.

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Join a matching round

Each month we send you an email inviting you to join a matching round. If you feel ready to take part, let us know by replying to the email. If not, no problem! We'll email you again next month.

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Meet with your match!

You choose what times you're available to meet, and then we'll schedule the session with your match. You'll meet them over video the first time, and if you want to meet with them again afterwards, that's up to you.

For parents and caregivers too.

People taking care of someone with an illness also need support. You can use Someone Who Knows to find a person who understands what it's like for you, or to speak to a patient who can tell you what its like for the person you're caring for.

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Always free to match and talk to another patient.

Someone Who Knows is run by people who know how it is to take a journey as a patient alone, and we want to make sure that others don't have to.

We're creating this service to help as many new patients as possible to find support from someone who understands their struggle and can help them through their own journey.

We don't want cost to be a barrier to accessing support, so matching and speaking with others will always be free.

In future you'll also be able to find professional counsellors through Someone Who Knows, and there will be a fee for this service. We'll publish more details soon.

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We want to make sure every new patient has someone they can talk to. Help us build our community.

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